FAQ

What types of Christmas decorations do you offer?

We specialize in a wide range of high-quality Christmas decorations including Artificial Christmas Trees, Artificial Wreaths & Garland, Christmas Lighting, Christmas Tree Trimmings, and both Indoor and Outdoor Christmas Decorations. We’re your one-stop shop for creating a festive holiday atmosphere!

Are your artificial Christmas trees easy to assemble?

Yes! Our artificial trees are designed for easy setup and storage. Most feature hinged branches that simply fall into place, making decoration quick and enjoyable. Specific assembly instructions are included with each tree.

Where do you ship?

We proudly ship worldwide! However, due to logistical constraints, we’re unable to deliver to some remote areas and parts of Asia. If you have questions about delivery to your specific location, please contact us at [email protected].

What shipping options do you offer?

We offer two convenient shipping methods:
– Standard Shipping: For a flat fee of $12.95, we use reliable carriers like DHL or FedEx. Delivery typically takes 10-15 days after shipment.
– Free Shipping: For orders over $50, we provide free shipping via EMS. Delivery usually takes 15-25 days after processing.

How long does order processing take?

We take 1-2 business days to process all orders from our headquarters in Boston. Each item is meticulously checked and packed with care to ensure it arrives in perfect condition.

Can I track my order?

Absolutely! Once your order ships, you’ll receive a confirmation email with tracking information. This allows you to monitor your package’s journey right to your doorstep.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Do you offer any discounts or promotions?

Yes! We regularly offer deals and promotions, especially during the holiday season. Check our website regularly or sign up for our newsletter to stay informed about our latest offers.

What is your return policy?

We want you to be completely satisfied with your purchase. You may return most items within 15 days of receipt for a refund or exchange. Items must be in original condition with all packaging intact. Please contact our customer service team to initiate a return.

What if my item arrives damaged?

We take great care in packaging your decorations, but if your item arrives damaged, please contact us immediately at [email protected] with your order number and photos of the damaged item. We’ll quickly resolve the issue to ensure your holiday spirit isn’t dampened!

Do I need to create an account to place an order?

While you can checkout as a guest, creating an account allows you to track orders more easily, save your preferences for faster shopping, and receive exclusive offers.

I forgot my password. How can I reset it?

Simply click on the “Forgot Password” link on the login page, and we’ll email you instructions to reset your password securely.

How can I contact customer service?

Our friendly customer support team is here to help! Reach us at [email protected], and we’ll respond promptly to ensure your experience with Santa Village Decor is joyful and seamless.

What are your customer service hours?

Our team monitors emails regularly during business hours (9AM-5PM EST, Monday-Friday). We strive to respond to all inquiries within 24 hours.