Privacy Policy

Last Updated: October 2023

At Santa Village Decor (“we,” “us,” or “our”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website santavillagedecor.com or make a purchase from us.

By using our website, you consent to the data practices described in this Privacy Policy. If you do not agree with the data practices described, please do not use our website.

1. Information We Collect

We collect information that you provide directly to us and information about your use of our website:

Personal Information:

• Contact information (name, email address, phone number)
• Shipping and billing address
• Payment information (processed securely by our payment partners)
• Order history and preferences
• Communications with our customer service team

Automatically Collected Information:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent on site, referring website)
• Location data (general geographic region based on IP address)

2. How We Use Your Information

We use your information for the following purposes:

• Process and fulfill your orders for our Christmas decorations
• Provide customer support and respond to your inquiries
• Send order confirmations, shipping notifications, and receipts
• Improve our website, products, and customer experience
• Send marketing communications (with your consent)
• Prevent fraud and enhance security
• Comply with legal obligations

3. Data Sharing and Disclosure

We may share your information with:

• Payment Processors: Visa, MasterCard, JCB, and PayPal to securely process payments
• Shipping Partners: To deliver your orders worldwide (excluding some remote areas and parts of Asia)
• Service Providers: Companies that help us operate our business (website hosting, analytics, marketing)
• Legal Requirements: When required by law or to protect our rights

We do not sell your personal information to third parties.

4. Data Storage and Security

Your data is stored securely on protected servers. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

All payment transactions are processed through PCI-DSS compliant payment gateways. We do not store your complete payment card details on our servers.

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but we maintain high standards to protect your data.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access and receive a copy of your personal data
• Correct inaccurate or incomplete information
• Request deletion of your personal data
• Object to or restrict processing of your data
• Data portability (receiving your data in a structured format)
• Withdraw consent for marketing communications

To exercise these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your shopping experience:

Types of Cookies We Use:

• Essential Cookies: Necessary for website functionality and order processing
• Analytical/Performance Cookies: Help us understand how visitors interact with our website
• Functionality Cookies: Remember your preferences and settings
• Targeting Cookies: Used to deliver relevant advertisements

You can control cookies through your browser settings. However, disabling certain cookies may affect your experience on our website.

7. International Data Transfers

As we serve customers globally (excluding some remote areas and parts of Asia), your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

8. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The updated version will be posted on our website with the effective date. We encourage you to review this policy regularly.

10. Contact Us

Thank you for trusting Santa Village Decor with your holiday decorating needs!